Your satisfaction is our top concern. Here’s our clear return and refund policy:
Items must be unused, unworn, and in their original state (with all tags attached, no stains, odors, or damage).Final sale items (labeled "Final Sale") and personalized/customized products cannot be returned or refunded.
Direct exchanges are not available at this time. If you’d like to change the size or style of your item, simply place a new order for the product you want and request a return for your original item within 30 days of delivery.
- Start a Return: Send an email to [email protected] (our customer support team) with your order number and details of the items to be returned to initiate the process.
- Get a Return Label: Qualified customers in the US and Canada will receive a pre-paid return shipping label via email.
- Ship Your Package: Pack the items securely (original packaging is recommended) and drop it off with the carrier indicated on the label.
- Processing Timeline: We’ll inspect returned items within 3–5 business days after receiving them. Approved refunds will be issued to your original payment method (refunds may take 5–7 business days to show up on your bank statement).
If you receive a damaged, defective, or incorrect item, please reach out to
[email protected] within 7 days of delivery (include photos of the item and your order information).
For orders shipped to Canada, any import duties, taxes, or customs fees charged by the CBSA or the carrier are non-refundable. When you return an item, we’ll refund the product cost (and our original shipping fee only if mandated by law and the return is due to our mistake). Import duties, taxes, and customs fees are not covered in the refund.
