Welcome to Shenikwa Ross. We respect and value your privacy, and we are committed to protecting the security and confidentiality of your personal data. This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding your personal information when you access, browse, or make purchases on our website, applicable to users located in the United States and Canada. By using our website, you consent to the practices described in this policy.
We gather different types of information to provide and enhance our services, categorized as follows:
Personal Identifiable Information (PII)We collect information you voluntarily provide when creating an account, placing an order, or contacting customer support, including your full name, email address, phone number, shipping address, billing address, and payment details. Please note: We do not store complete credit card numbers, CVV codes, or expiration dates on our servers—all payment data is securely processed by our authorized third-party payment partners.
Order-Related DataWe automatically collect information associated with your purchases, such as your order history, products purchased, order status, shipping method selected, and transaction amounts. This data helps us fulfill your orders and provide post-purchase support.
Usage and Technical DataWhen you access our website, our servers may automatically collect non-identifiable or aggregated technical data, including your IP address, browser type and version, operating system, pages you visit, time spent on each page, links you click, and the date and time of your visit. This data is collected via cookies and similar tracking technologies.
We only use your personal data for legitimate business purposes, as outlined below:
- Fulfill and manage your orders: Process payments, arrange shipping, send order confirmations, delivery updates, and tracking information, and handle returns or refunds.
- Provide customer support: Respond to your inquiries, resolve issues, and communicate with you about your account or orders.
- Improve our products and services: Analyze user behavior and website performance to identify areas for improvement, optimize website functionality, and develop new products that align with customer preferences.
- Ensure security and compliance: Detect and prevent fraudulent activities, unauthorized access, or other malicious behavior; comply with applicable laws, regulations, and legal obligations (e.g., tax reporting, record-keeping requirements).
- Send transactional communications: Deliver important updates about our website, policies, or changes to the services we offer (these communications are non-marketing and necessary for your use of our platform).
We will never use your personal data for unsolicited marketing purposes without your explicit consent.
We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
- All data transmitted between your device and our website is encrypted using 256-bit SSL (Secure Sockets Layer) technology, ensuring that information like your payment details and personal information remains secure during transmission.
- We partner with PCI DSS (Payment Card Industry Data Security Standard) compliant payment processors to handle all payment transactions, so full credit card information is never stored on our servers.
- We restrict access to your personal data to only authorized Shenikwa Ross personnel and trusted third-party partners who need the information to perform specific business functions (e.g., shipping carriers for order delivery). These partners are contractually obligated to protect your data and are prohibited from using it for any purposes outside the scope of their services to us.
- We regularly update our security systems and conduct periodic audits to identify and address potential vulnerabilities.
We do not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. We may share your data only in the following limited situations:
- With trusted service providers: We share data with third-party partners that assist us in operating our business, such as shipping carriers (to deliver your orders), payment processors (to handle transactions), and IT service providers (to maintain website functionality). These partners are bound by strict confidentiality agreements and can only use your data to perform the services we request.
- For legal compliance: We may disclose your data if required to do so by law, regulation, or a valid legal request (e.g., a court order, subpoena, or government investigation). We may also disclose data to protect our rights, property, or safety, as well as the rights, property, or safety of our customers or the public.
- With your consent: We may share your data with third parties if you have given us explicit permission to do so.
Your rights regarding your personal data vary slightly depending on your country of residence, as outlined below:
Pursuant to the California Consumer Privacy Act (CCPA) and other applicable U.S. state privacy laws, you have the following rights:
- Request access to the personal data we have collected about you.
- Request correction of any inaccurate or incomplete personal data.
- Request deletion of your personal data (subject to certain legal exceptions, such as tax record retention requirements).
- Opt out of any data sharing practices that may qualify as "selling" personal data under applicable state privacy laws (we currently do not sell personal data).
- Be free from discrimination for exercising your privacy rights.
To exercise these rights, please contact us at
[email protected] with the subject line "U.S. Privacy Rights Request" and include your full name and the email address associated with your account.
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate, incomplete, or outdated personal data.
- Request deletion of your personal data, where we no longer need the data for the purposes it was collected, and there are no legal obligations requiring us to retain it.
- Withdraw your consent for data processing (where processing is based on consent) at any time.
To exercise these rights, please contact us at
[email protected] with the subject line "PIPEDA Privacy Request" and provide your full name and account details.
- You can update, correct, or modify your personal information (e.g., shipping address, email) at any time by logging into your account on our website or contacting our customer support team.
- You may request to close your account at any time; please note that we may retain certain data as required by law or to resolve disputes.
We use cookies and similar tracking technologies (e.g., web beacons) to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us:
- Retain your shopping cart items between sessions.
- Personalize your website experience (e.g., remembering your preferred language or currency).
- Analyze website traffic and usage patterns to improve our services.
- Ensure the security of your account.
You can adjust your browser settings to disable cookies at any time. However, please note that disabling cookies may limit certain features of our website (e.g., saving your cart, logging into your account). For more information on how to manage cookies, refer to your browser’s help documentation.
Our operational headquarters is located in the United States. If you are a user located in Canada or any other country outside the U.S., your personal information will be transferred to and processed in the United States.
Data protection laws in the U.S. may differ from those in your country of residence. By using our website, you acknowledge and consent to the transfer of your personal information to the U.S. for the purposes outlined in this Privacy Policy.
To ensure your data is protected during cross-border transfers:
- We have entered into contractual agreements with our service providers that align with international data protection standards.
- We maintain strict technical security measures to safeguard your data while it is processed in the U.S.
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
