A: Currently, our delivery scope is limited to the 50 contiguous U.S. states and all Canadian provinces and territories. Please note that the list of eligible shipping destinations is subject to change, and the most up-to-date information will be displayed during the checkout process. Any adjustments to service areas—whether adding new regions or imposing restrictions—will be clearly indicated at that stage.
A: For the most accurate size selection, we highly recommend referring to our detailed Size Guide. This guide features precise body measurement charts (covering chest, waist, hip, and other key dimensions) categorized by both size range and product type. Most of our apparel items follow standard U.S./Canadian sizing. That said, certain styles (such as oversized fits or slim-cut designs) may come with unique fit notes. If you find yourself between two sizes, sizing up is a great option for a more relaxed wear. Alternatively, you can contact our customer support team for personalized size advice tailored to your needs.
A: To ensure a safe and seamless checkout experience, we currently accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payment transactions are protected by industry-leading 256-bit SSL encryption technology, which safeguards your sensitive financial information from unauthorized access.
A: We do not offer direct product exchanges at this time. If you need a different size or style, simply place a new order for your desired item first. Then, you can initiate a return request for your original purchase within 30 days of the delivery date, following our standard return procedures.
A: We sincerely apologize for any inconvenience caused. If you receive a product that is defective, damaged, or not the item you ordered, please contact our customer support team immediately with photos of the issue and your order details. Our team will work closely with you to assess the situation and provide a prompt, satisfactory resolution—such as a full refund or a replacement (subject to product availability).
A: Absolutely! Once your order has been dispatched from our warehouse, we will send a shipping confirmation email to the address linked to your account. This email will include a unique tracking number, which you can use to monitor your package’s real-time delivery status via our partnered shipping carrier’s official website.
A: The delivery time depends on your shipping location. For orders within the contiguous U.S., delivery typically takes 5–10 business days. For Canadian addresses, delivery usually ranges from 7–15 business days. Please note that these are estimated timeframes and may be affected by factors such as peak shopping seasons, carrier delays, or remote delivery locations.
